Form 27-B Multi-Signature Over-Satisfaction Survey
Form 27-B was introduced to “measure stakeholder satisfaction with procedural overhead” as part of a C.U.N.T.I.E.R.-led feedback initiative.
To ensure balanced input, each survey instance required signatures from the original filer, their manager, a random COMA representative, and a SOMA liaison, plus an optional witness from the Lorelog staff.
Across most workflows, this made 27-B more demanding than the processes it purported to evaluate, frequently turning a one-form action into a five-form exercise in order to record that it felt like too many forms.
SOMA’s dashboards noted a measurable increase in reported frustration, which C.U.N.T.I.E.R. proudly cited as evidence that the survey was capturing “authentic emotional signal.”
The initiative was formally resolved by downgrading Form 27-B from “mandatory feedback instrument” to “highly recommended complaint amplifier,” preserving its availability while removing it from headline metrics.